Privacy Policy for qova

Ray Solutions

Email: hello@qova.be

1. Information We Collect

We may collect the following types of personal information:

Information You Provide Voluntarily

When you contact us through our enquiry forms or subscribe to our newsletter, we may collect:

• Name
• Email address
• Phone number (optional)
• Any information you include in your message

Automatically Collected Information

When you visit our website, we may automatically collect limited technical and analytics information through cookies and similar technologies, including:

• Browser type
• Device information
• Pages visited
• Website interaction data
• General analytics information

We do not intentionally collect precise location data or sensitive personal information.

2. How We Collect Information

We collect information through:

• Contact and enquiry forms
• Newsletter subscription forms
• Cookies and analytics tools
• Website usage interactions

3. How We Use Your Information

We use your information to:

• Respond to enquiries and requests
• Communicate with you about our services
• Send newsletters or marketing communications (only if you subscribe)
• Improve website functionality and user experience
• Analyze website traffic and performance
• Maintain website security and integrity

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Your consent
• Performance of a contract or pre-contractual request
• Legitimate business interests
• Compliance with legal obligations

You may withdraw your consent at any time.

5. Cookies and Analytics

Our website uses cookies and similar technologies to improve functionality and analyze website usage.

We currently use:

• Google Analytics
• Essential website cookies

These cookies help us understand how visitors use the website and improve our services.

We do not use advertising or retargeting cookies.

Managing Cookies

You can control or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.

6. Third-Party Services

We may share limited data with trusted third-party service providers that help us operate the website and services, including:

• Google Analytics
• Cloudflare

These providers may process data on our behalf in accordance with their own privacy policies and applicable laws.

7. Newsletter Communications

If you subscribe to our newsletter, we may send you occasional updates, news, or marketing communications.

You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

8. Data Retention

We retain personal data only for as long as necessary to:

• Respond to enquiries
• Provide requested services
• Comply with legal obligations
• Maintain legitimate business records

Contact form submissions and newsletter data are generally retained for a reasonable business period unless deletion is requested.

9. Your Rights Under GDPR

If you are located in the EU or EEA, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at hello@qova.be.

10. Children's Privacy

Our website is not specifically directed toward children under the age of 13. However, the website may be accessed by users of any age.

We do not knowingly collect personal data from children without appropriate legal basis or parental consent where required by law.

11. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

Data may be stored and processed using infrastructure provided by Cloudflare and other trusted service providers.

12. International Data Transfers

Some of our service providers may process data outside the European Economic Area. When this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with GDPR requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

We encourage users to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

Ray Solutions

Email: hello@qova.be

Website: qova.be